Order information

This page contains the information you need to know about ordering with us online. If you have any other questions then please get in touch with us at info@bricksixty.com

Orders:

All of our products are handmade with raw materials, so when ordering please be aware that there may be a variation in product colour from the images shown online. Pictures may not be to scale so please check the product dimensions before placing your order. Due to the nature of a handmade product the weight provided in the description is approximated.

 

We aim to stay stocked with soap and candles at all times. However, we will offer an alternative delivery date or refund by calling or emailing you if we do not have your selected products available. 

 

We have two options for online payment. The first is via credit card; these orders are processed securely by Wix. Brick sixty does not handle any credit card information provided online. The second option is Paypal which allows you to pay without signing up or sharing card information.

 

We close from 20th December to 5th January, during this period orders will not be processed but picked up on return. Please contact us prior to January 5th if you wish to cancel an order placed during this period.

Delivery:

UK
We offer free UK delivery for all orders over £25. A flat rate of £3.50 is applied to all other UK orders. 

 

Our estimated delivery time is 5 business days. Packages will be sent via Royal Mail or the most cost-effective courier.

 

The costs and delivery times above apply to mainland UK only, please contact us for other UK locations.

Europe
We offer free delivery for European orders over £150. A rate of £6.95 for order weight up to 250g and £14.95 for order weight over 250g is applied to all other European orders. 

 

Our estimated delivery time is 10 business days; however, we will contact you via phone or email if this timeframe cannot be achieved. Packages will be sent via the most cost-effective courier. 

 

Local duty / custom charges are not included in our delivery costs, these may apply to customers ordering outside of the European Union or from Europe. 

Returns:

At brick sixty we will offer a refund if products are returned in an unopened, undamaged, saleable condition within 10 business days. If a package you have received is damaged please contact us via email. 

 

Our return address is: 86A Castlehaven Road, London, NW1 8PL

Privacy policy:

Please find our privacy policy here.

Terms & conditions:

Please find our full terms & conditions here.

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